Shipping Policy
All purchase orders received before noon (CST) will be shipped out the same day. After noon orders will be shipped the next business day. Once the package has been shipped you will receive an email with the tracking information.
Shipping fees:
- Order total between $0.00 and $99.99: Shipping fees: $16.00
- Order total between $100.00 and $499.99: Shipping fees: $20.00
- Order total above $500.00: Free Shipping
Return Policy
Only unopened of unused product may be returned. Items purchased as a full case must be returned as a full case. We do not give partial refunds for case purchases. Return requests must be submitted within 5 days of receiving the product.
All returns require a Return Authorization Number (RAN). You will place this RAN on the outside of the box. RAN is valid for 2 weeks only. To request a RAN please contact our customer service at : customerservice@solia-usa.com or call (773) 754 3271.
Please Note: All returns will be subject to a 20% restocking fee. Shipping charges are not refundable. Return shipping fees are the customer's responsibility.
Returns must be packaged carefully to survive the trip. Returns arriving in damaged condition will not receive a refund.
All returns must be send to:
SOLIA, INC.
4118 N. Nashville
Chicago, IL 60634
Refund Policy
We will refund your credit card the refund amount, minus the 20% restocking fee within 14 days of receiving your undamaged return.
Exchanges
We regret that we do not provide exchange transactions. Replacements for returned merchandise must be ordered separately.
